I call Customer service, asked why, and they told me i was given an extension, so i went into the office, and keep in mind last month i paid the uill 5 days before the deadline. Spectrum keeps running ads whining about Tribune Broadcasting's ripping off Spectrum!!! Flag on Memorial Day at one of your office centers and you fired him? In this way, we try to serve best to all our customers with bundle of solutions for all their queries. One of the worst in the industry. How much trouble could it be to put up the same ladder that installed them and remove them?. Coming from some with 2 kids just taking peoples money wrongly is not right. For contract buyout qualifications, go to Spectrum. The customer service agent and the supervisor were telling me that there was nothing they could do to assist me, but tell me I am no longer eligible.
I have never felt so deceived by a company. I called back, the usual 10 minute holding, and the rep told me I owed 152. Answer 3: Time Warner Cable was founded by in. Absolutely above anything I expected in the way of speed and efficiency. We are rethinking this decision. I had to wait for the router to bring me back online but since his equipment said differently, apparently there is no problem.
I have been with this cable company since it went from Adelphia,Century,Time Warner to Spectrum. I am not stupid as the sales staff seem to think. They just want to give me to another person. However, I will be changing again soon. Dayna Dyrhaug I had a tech come out about mid June to install an update. We upgraded our packages to try and get better services and was quoted a rate that we agreed to and then the technician left a box out, which his supervisor said he could have called someone to meet him to get the additional box.
I made payment arrangements with them and low and behold 2 days before I was due to pay thier bill they shut me off. To my surprise what I found was not the simple yes or no I was looking for. S Johnson After reading some of the other comments. I have been a long time customer of Time Warner. I have 19 in my home.
I have my child 6 months and i have to wait 40 + minutes just to answere few questions, You guys need to hire at leats 2 more people this is just too sad. So for the third time I contacted support and was transferred three times having to give the same info 3 different times to ultimately being told that I would not get the modem I was promised and the router I spent my own money on was not there problem. I am extremely disappointed and come to find out that the day I had my services connected the rewards center declined the rewards. Why oh why does T-W have phone technicians that cannot speak English. They installed everything and we only had basic. Out of frustration, I agree to leave the 100mbs speed on. Does anyone know where they're located? I tried today to get the name and address of the person responsible for customer service in my area, but of course that is not available.
All I am trying to do a remove a collection item from my husbands credit report and I cant do so without something from Time Warner showing it was paid. The elderly are particularly vulnerable and disproportionately victimized. All other companies will work with you. I chat with and agent she then tells me my account is 90 days past due. She said that she would forward the info to management. In also received a call from Sabrina Mojica who assured me that corrections would be made. Paul Henry Twehues When I went with Spectrum over a year ago, my friends warned me that it was a nickel and dime company; they said to check the bill every month.
I really feel you need to re-evaluate who you have working for your company. The salesman failed to tell us that we need to register online to receive the promotion but marked in his system that he told us. I recently changed my Spectrum service and needed new modems. This site gives users the following options for notifying Bridgevine of their choice not to receive future communications from us or our partners; or to no longer receive our service. They will not import your current number or let you bring you on phone. May all my clients friends and family please never use this company! Not any which were the solution.
Internet Online gives you the speed to make the most of your high speed Internet connection. I waited in life for almost 45 minutes to cancel the tv services that I didn't need anymore only to find out two months later that they didn't even cancel anything. Tier 3 tech support not calling back, giving out wrong appointment info, giving out wrong troubleshooting info. I got cancer and have been very vocal about this with all the sales people waiting for a call back from management that never calls back as I have had a lot of things to deal with as of late and asked that a manager call me before I went in on a certain date 2 weeks so as to have time for a follow up. Today I have spent over 5 hours trying to get Time Warner to turn on our service.
. The tricky part is that some of their features sound identical to others e. Moreover, we also offer high class services with cost effective solution. But another Spanish speaking lady who was there before me stood up when she saw that I was called before her. Plus, in the event of an emergency 911 finds you when you call from your Spectrum home phone. They would switch the equipment and leave. With no service at either.