He had been on the phone for hours and routed all over. They give a phone number where you get no where. We sat for another 20 minutes until she said let me see if my team lead can get in contact with someone and do something. On May 20th I was informed my service would be setup on June 8th between 1-4. I made a billing dispute because they were adding premium channels with out my consent and they told me that needed to pay any way.
Sandy: I am sorry for that. Long story short when she would not connect me to a supervisor she was rude and crude. They are not saying because they forward me a contract via email which I told them I have never received it that I am locked into it. If I do this, I will have to hire an attorney to represent my in legal action. After a contract runs out the bills arrive with different payment figure. I even took notes down word for word on what was said.
I want this to get fixed as soon as possible, please reply to my email with a solution to my situation. DirecTv get your act together. I sincerely apologize for the inconveniences caused. I agreed to a bill of 51. Act on your own risk.
As soon as my contract is up I will be gone from this company and will never do business with them again. Tell neighbors, pass out flyers, assist another cable or dish company getting them customers. I called the corporate number to get another Indian accent and was put on hold. Today I received another email stating that my bill is available online and it has additional equipment non-return charges. You may want to take the same approach, just a suggestion.
Their customer service is terrible! I called back to customer service and was not given any reason as to why the second tech did not show up. I cancelled due to that fact. The customer service reps are very rude with the exception of maybe one or two at the most. He said to call back closer to the roof completion date and someone would come out to replace the dish. I spoke to a guy named Jack with a foreign accent for around 30 minutes being put on hold during that time frame many times. Sandy: Please help me with the best number to reach you at. I would not be charged aearly cancelation fee.
I wouldn't have to use the guide if search worked. Thank you, Daniel Livingston Acct 59319335 Phone 601 606-8007 Email: P. They tell you that there is no phone number to speak with anyone in the United States. Give me at least a week. This was not the case.
It used to be really decent but not anymore. She assured me there was no new contract and no additional monthly fees. How in the hell do they stay in business is what I want to know. It has now been 2. I cannot believe that they will waive a fee if I sign back up? We want you to be ready, so below are some things to keep in mind to make your install go smoothly.
They were able to get my bill to 63. They will not speak with me on the phone as they say I am not an authorized person on the account even though my husband has told them at least a hundred times to speak with me as I am the one that pays the bills. Installation was suppose to take up to 4 hours but ended up taken 8 hour 36 min. The chat line takes forever. Today is our second service call day. This should be easy for you. I finally appealed to a chat representative to get signed up.